mwc19 Privacy Policy
Your personal information is completely safe with us. This policy clearly explains how your data is collected, used, and kept secure.
mwc19 treats the privacy of players in Bangladesh as its highest priority. This Privacy Policy ("Policy") describes what personal information we collect when you use the mwc19 platform, how we process that information, and what rights and protections you have. By registering an account or beginning to use our services, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please contact us or stop using the platform.
What Information We Collect
mwc19 collects only the information necessary for the smooth operation of our services. The main categories of data we collect are listed below.
1.1 Identity Information
When you register an account, we collect your name, date of birth, national ID or passport number, address, and email address. This information is used for identity verification and required age confirmation.
1.2 Contact Information
We store your mobile number, email address, and preferred contact method. This information is used for important account notifications, transaction confirmations, and support services.
1.3 Financial Information
For deposits and withdrawals, we collect limited information related to your mobile banking account. mwc19 does not store full card numbers or complete bank account details — transactions are processed securely through bKash, Nagad, Rocket, and Upay.
1.4 Technical Information
- IP address and device type
- Browser version and operating system
- Session logs and platform activity history
- Information collected through cookies and similar tracking technologies
- Login time and location data
1.5 Gaming Activity Information
We securely store your betting history, wins and losses, bonus usage records, and statistics on time spent on the platform. This information is used for responsible gaming monitoring and service improvement.
Purpose of Data Use
mwc19 uses your information only for the legitimate purposes listed below. Selling your data to third parties or sharing it in an unrelated manner is a violation of our policy.
- For creating, verifying, and managing your account
- For processing financial transactions including deposits and withdrawals
- For direct communication with you and providing support services
- For applicable age verification and identity confirmation
- For fraud prevention and ensuring platform security
- For monitoring and supporting responsible gaming activity
- For improving service quality and introducing new features
- For meeting applicable legal obligations
mwc19 will never transfer your information to third parties for marketing purposes without your consent.
Cookies & Tracking Technologies
mwc19 uses cookies and similar technologies for the smooth operation of the platform. Cookies are small text files stored in your browser that enhance and personalise your experience.
3.1 Essential Cookies
These cookies ensure the basic functionality of the platform — such as maintaining login state, security verification, and session management. They cannot be disabled because they are essential for the service to work correctly.
3.2 Performance Analytics Cookies
These cookies help us understand which parts of the platform users interact with most and where improvements are needed. The data collected remains anonymous and helps with service development.
3.3 Cookie Controls
You can manage or delete cookies from your browser settings. Please note, however, that disabling essential cookies may cause some platform features to stop working correctly.
Data Sharing & Disclosure
mwc19 does not disclose your personal information to third parties except in the limited and specific circumstances described below.
4.1 Service Provider Partners
We work with trusted third-party providers for payment processing, identity verification, and managing technical infrastructure. These providers are given access to limited information only to perform specific services, and they are required to comply with our privacy standards.
4.2 Legal Obligations
If we are required to disclose information under a court order, government directive, or applicable law, we are obliged to do so. In such circumstances, we will always disclose only the minimum information necessary.
4.3 Business Transfers
In the event of any business restructuring, merger, or acquisition involving mwc19, user data may be transferred. We will notify you in advance of any such change and your rights will remain protected.
Data Security Measures
mwc19 has implemented industry-standard technical and administrative measures to protect your information. Our security framework includes the following elements.
- SSL/TLS Encryption: All data exchanged between the platform and your device passes through an encrypted connection
- Data-Level Encryption: Sensitive information stored on our systems remains in an encrypted state
- Access Controls: Only authorised personnel can access specific user data
- Regular Security Audits: Regular security assessments are conducted to identify vulnerabilities
- Secure Payment Environment: Financial transactions are processed within a specialised secure payment environment
- Unusual Activity Monitoring: An immediate alert system is active for suspicious logins or transactions
No digital system can claim to be 100% secure. However, mwc19 is committed to following industry best practices to give your information the highest level of protection.
Data Retention Period
mwc19 retains your information only for as long as necessary to fulfil the purposes for which it was collected, or for as long as a legal obligation remains in force.
6.1 Active Accounts
All information necessary to provide services is retained while your account is active. Financial transaction records may be retained after account closure in accordance with applicable legal time limits.
6.2 Inactive Accounts
For accounts that have been inactive for an extended period, we review the data and securely delete information that is no longer necessary. This process is carried out after notifying the user in advance.
Your Rights
As a registered user of mwc19, you have the following rights regarding your personal information. Contact our support team to exercise any of these rights.
7.1 Right to Access Information
You may request details of the information we hold about you at any time. We will provide you with a complete report within a reasonable timeframe.
7.2 Right to Correct Information
You have the right to request corrections if your profile contains inaccurate or outdated information. mwc19 will update the information after completing the applicable verification process.
7.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, this request may be limited where legal obligations or ongoing transactions are involved.
7.4 Right to Object to Processing
You have the right to object to the use of your information for marketing communications or non-essential analytics. We respect such requests.
7.5 Right to Close Your Account
You may request to close your mwc19 account at any time. After the account is closed, information that is no longer needed to provide services will be securely deleted.
Minors & Age Policy
mwc19 is a platform exclusively for individuals aged 21 and above. We do not intentionally collect any information from minors.
Through an age verification process at registration, we confirm that the user meets the required age threshold. If we become aware that a user is below the permitted age, that account will be immediately closed and the collected information will be securely deleted.
If you believe a minor has registered on our platform, please notify our support team immediately.
International Data Transfers
In the course of operating mwc19's services, some data may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that the relevant third-party service providers maintain appropriate security standards and comply with our privacy policy.
No compromise is made to data protection standards in the case of international transfers. Your information receives the same level of protection wherever it is held.
Policy Changes & Updates
mwc19 may review and update this Privacy Policy from time to time. This Policy may change due to legal changes, the addition of new services, or security improvements.
For any significant changes, we will notify you via your registered email address or through a notification when you log in to the platform. Continued use of the platform after a change is made will be taken as acceptance of the updated policy.
The current version of this Policy will always be available on this page, and the date of the most recent update will be noted at the top of the page.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We are available 24/7 to assist you in both Bengali and English.
Related Policies
Read our other legal and informational pages to stay fully informed about your rights and responsibilities.